Terms of Service

Forms of Payment Accepted:

We accept cash on the day of your appointment or payment by internet bank transfer (BACS) in advance of the session or programme. We request that the payment is made a minimum of three days prior to your appointment. For packages comprising 8 sessions we are happy to agree a payment instalment plan as appropriate.

Cancellation Policy:

We understand that due to unforeseen circumstances it can sometimes be necessary to cancel appointments. However, in order to meet all of our valued clients’ needs and requirements we have a strict cancellation policy in place. Any cancellations made within 24 hours of an appointment will incur a fee of £30.00 to be paid by the client.

This amount covers room rental and admin costs and is necessary as there is insufficient time to cancel or reschedule the session at the clinic if 24 hours notice is not given by the client.

If in unavoidable situations appointments need to be cancelled by Natural Mind full refunds (pro-rata) will be provided or appointments re-arranged as appropriate for the client.

Arriving late for an appointment:

If you are running late for an appointment we would appreciate it if you could let us know as soon you can. We will do our best to provide you with your full appointment time allocation, but this may not always be possible. On occasions when it is not possible the session fee remains payable in full.

Contact outside of appointments:

We can be contacted outside of scheduled appointments via telephone call, text or email and will always aim to respond to you within 24 hours. Should additional regular and frequent contact be required fees will be discussed between the practitioner and client.

Confidentiality:

As per the requirements of the National Council of Hypnotherapy (NCH) and in order to ensure continued best practice we receive occasional supervision during which we discuss and review our work with clients. Any reference to specific clients is treated with the utmost respect and confidentiality and at no point do we divulge information that would disclose the identity of my clients.

Disclaimer:

Success of recommended therapies depend entirely on an individual’s commitment to attending sessions and following action plans agreed between the practitioner and client. In the specific case of clinical hypnosis and NLP, susceptibility can be varied.